Flower Delivery North Finchley GDPR Privacy Policy

Introduction

This Privacy Policy describes how Flower Delivery North Finchley ("we", "our", "us") collects, uses, stores, and secures personal data obtained from customers placing flower orders in North Finchley and the surrounding districts. We are committed to protecting your data privacy and complying fully with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy applies to all customers placing orders through our business, whether online, over the phone, or in person.

What Data We Collect

When you order flowers with Flower Delivery North Finchley, we collect personal data necessary to fulfil your order and provide our services. The specific types of data collected may include:

• Contact Information: Name, billing address, delivery address, telephone number
• Order Details: Product selections, order notes, special instructions
• Recipient Information: Name, delivery address, contact number of the person receiving the flowers
• Payment Information: Payment card details or other payment method data (processed securely via approved third-party payment processors)
• Transaction History: Past orders and communications with us
• Communication Data: Any communication you have with us regarding your order or our services
• Technical Data: IP address, browser type, and device information for website security and analytics (if you use our online platform)

Lawful Basis for Processing

We process your personal data based on the following lawful grounds:

• Contractual Necessity: To process and fulfil your flower delivery order and to contact you regarding your order.
• Legal Obligation: To comply with statutory requirements, such as tax records and financial reporting.
• Legitimate Interests: To improve our services, manage our business operations, handle customer queries, and prevent fraud.
• Consent: For activities not covered by the above, such as sending optional marketing communications (where applicable and where you have provided your consent).

How We Use Your Data

Your data is used for the following purposes:

• To process, deliver, and confirm your flower orders
• To maintain accurate business records as required by law
• To communicate with you regarding your order or our services
• To personalise your ordering experience
• To manage customer relationships, including handling queries or complaints
• To improve our services based on feedback and analytics
• To meet legal and regulatory obligations

Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes it was collected for, including to satisfy legal, accounting, or reporting requirements. Typically, order and transaction data are retained for up to seven years to meet tax and legal obligations. When it is no longer necessary to retain your personal data, we will securely delete or anonymise it.

Data Processors and Sharing

We may share your data with trusted third parties ("processors") who provide essential services to facilitate and fulfil your order. These may include:

• Payment processing companies
• Delivery and courier services
• IT service providers that maintain our website or booking system
• Professional advisers, such as accountants or legal consultants (only where legally required)

All third-party processors are engaged under strict contractual terms to ensure your data is processed in compliance with the UK GDPR and for no other purposes. Your data will not be sold or passed to third parties for marketing purposes without your explicit consent.

International Data Transfers

We store and process your data primarily within the United Kingdom. Where it becomes necessary for data to be transferred outside the UK, we ensure that appropriate safeguards are in place and that the transfer fully complies with applicable data protection laws.

How We Protect Your Data

We implement appropriate technical and organisational measures to safeguard your data. These measures include secure data storage, restricted access, encrypted payment processing (handled by certified third-party providers), and regular staff training in data protection practices. We regularly review and update our security protocols to guard against unauthorised access, loss, misuse, or disclosure.

Your Rights Under GDPR

As a customer, you have important rights regarding your personal data. These include:

• Right of Access: You can request a copy of your personal data held by us.
• Right to Rectification: You can request correction of inaccurate or incomplete data.
• Right to Erasure: In certain circumstances, you can request deletion of your data.
• Right to Restrict Processing: You may ask us to restrict the use of your data in specific situations.
• Right to Data Portability: You can receive your data in a commonly used and machine-readable format and have the right to have this data transmitted to another controller.
• Right to Object: You can object to processing based on legitimate interests or direct marketing.
• Right to Withdraw Consent: Where we rely on consent to process your data, you may withdraw that consent at any time.

To exercise these rights, please contact us using the details on our website or by contacting us through your usual ordering method. We may require proof of identity to process your request, to ensure your data is kept secure.

Policy Updates

We may update this Privacy Policy from time to time in response to changes in regulations, technology, or our business practices. Please review this policy periodically for updates. The date of the most recent revision will be indicated at the top of the policy.

Contact and Complaints

For any questions about this Privacy Policy, your rights, or how we handle your data, please contact us using the details provided on our website or on your order confirmation. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been processed unlawfully or your rights have not been upheld.

This policy applies to all customers placing orders with Flower Delivery North Finchley for North Finchley and the surrounding local districts.