Returns, Refunds & Complaints Policy
Our Fresh Flower Guarantee in North Finchley
At Flower Delivery North Finchley, we are dedicated to providing our customers—households and businesses alike—with the freshest, most beautiful flowers available locally. Every bouquet and arrangement is created with care to ensure that you receive vibrant, fresh blooms that brighten any occasion. Our trusted team takes pride in being your neighbourhood florist, always striving for complete customer satisfaction.
Damaged-on-Arrival Policy
We understand that sometimes things can go wrong during transit, and flowers can occasionally arrive damaged even with the utmost care. If your flowers are damaged upon delivery, please notify us as soon as you receive your order. To help us resolve the matter efficiently, kindly provide a description and a clear photograph of the issue so our team can assess and take action promptly. Your satisfaction is our top priority, and we will offer you a suitable solution every time.
Freshness Window
Our fresh flower guarantee covers all arrangements delivered in North Finchley. We assure that our flowers will remain fresh for a minimum of 5 days from the date of delivery, provided that they are cared for according to the care instructions supplied. If your flowers show clear signs of wilting or poor quality within this window, and you have followed the care guidelines, please contact us to discuss a replacement or refund.
Refunds & Replacements
If your order does not meet our freshness guarantees or has arrived damaged, you are eligible for a refund or a replacement bouquet. Once we have reviewed your claim and confirmed the issue, we will arrange a replacement delivery at no additional cost or issue a refund as per your preference. Please contact us within 24 hours of receiving your flowers for damaged-on-arrival cases, or within the 5-day freshness window for any quality concerns.
How to Make a Complaint
As a trusted North Finchley florist, we take customer feedback seriously. If you are unsatisfied with your experience or wish to raise a formal complaint, please outline your concern and provide any relevant details regarding your order. Our customer service team will carefully review your feedback and respond within 48 hours with a resolution or further steps. Your views help us to continuously improve our service to you and our local community.
Our Commitment to North Finchley
We have built our reputation in North Finchley on reliability, floral quality, and outstanding customer service. Whether you order flowers for home, business, or special events, our guarantee stands: the freshest flowers, delivered with care, every time. Thank you for choosing us as your neighbourhood florist.
